Shipping Policy

Last Updated: September 25, 2026

Bonestock Builds works with multiple manufacturers, distributors, and fulfillment partners to provide automotive products to our customers.

Because some products are shipped directly from suppliers, shipping times and methods may vary between products within the same order.

Order Processing

Orders generally begin processing after payment has been successfully completed.

Processing time is separate from carrier transit time.

Products that are special-order, made-to-order, backordered, fabricated, or shipped directly from a manufacturer or distributor may require additional processing time.

Any estimated processing or shipping timeframe is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Drop-Shipped & Supplier-Fulfilled Orders

Many products sold by Bonestock Builds may ship directly from the manufacturer, distributor, Shopify Collective supplier, or another authorized fulfillment partner.

As a result:

• Items from the same order may arrive separately.

• Different tracking numbers may be issued.

• Packages may originate from different locations.

• Processing times may vary by supplier.

• Packaging may display the supplier or manufacturer's information.

This is normal and does not indicate an incorrect shipment.

Tracking

When tracking information is available, it will generally be provided after the order has shipped.

Tracking information may take time to update after a shipping label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact Bonestock Builds immediately if an address needs to be corrected.

Once an order has entered fulfillment or has shipped, we cannot guarantee that an address can be changed.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by law.

Delivery

Carrier delivery estimates are not guaranteed by Bonestock Builds.

Weather, carrier disruptions, holidays, regional emergencies, supply-chain issues, and other circumstances outside our reasonable control may affect delivery.

Lost Packages

If tracking indicates that a shipment has not arrived within the expected delivery period, contact Bonestock Builds.

We will assist with determining the appropriate next steps with the carrier or fulfillment partner.

Carrier investigations may be required before a replacement or refund can be issued.

Packages Marked Delivered

If tracking shows a package as delivered but you cannot locate it, first check the delivery location, household members, neighbors where appropriate, and any alternate locations where the carrier may have left the package.

Contact Bonestock Builds promptly if the package remains missing so that we can assist with the appropriate carrier or supplier process.

Shipping Damage

Inspect packages promptly after delivery.

If a product arrives damaged, retain:

• The product

• Original packaging

• Shipping box

• Packing materials

• Shipping label

Take photographs of the packaging and damaged product and contact Bonestock Builds as soon as reasonably possible.

Do not discard packaging until the claim has been resolved.

Freight & Oversized Products

Large or oversized products may require freight shipping.

Customers may be responsible for inspecting freight shipments before accepting delivery when required by the carrier.

If visible freight damage exists, document it with the carrier at delivery and contact Bonestock Builds promptly.

Refused & Undeliverable Packages

Orders returned because of refusal, an incorrect address, failed delivery attempts, or other customer-related delivery issues may be subject to applicable return shipping charges, carrier fees, or supplier restocking fees.

International Orders

If international shipping is offered, customers are responsible for applicable customs duties, import taxes, brokerage charges, and local fees unless expressly stated otherwise during checkout.

International customers are also responsible for determining whether the ordered products can legally be imported and used in their jurisdiction.

Digital Products & Tuning Services

Digital products and tuning services do not require physical shipping.

Delivery instructions, downloads, intake forms, or other service information may be provided electronically.

Questions

For questions about an order or shipment, contact Bonestock Builds using the contact information provided on our website and include your order number whenever possible.